Refund policy

Return Eligibility

If something doesn’t feel quite right, we’re happy to help. Returns are accepted within 15 days of delivery, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging, where applicable
  • The item is not damaged due to improper use, handling, or care

To be eligible for a return, you must contact us within 15 days of delivery.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items
  • Gift cards
  • Perishable goods
  • Hazardous or flammable products
  • Personal care or hygiene products that have been opened or used
  • Items damaged due to improper use or care

How to Start a Return

Please contact us at dealnesthelp@gmail.com within 15 days of delivery with your order number and photos or videos, if applicable.

Please do not send any item back without contacting us first. Once your return request is reviewed and approved, our support team will provide the appropriate return instructions and return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.

Since DealNest offers free shipping on every order, there are no original shipping charges to refund.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or videos of the issue.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may request a return if the item is eligible and place a new order after your return has been approved.

European Union 14-Day Right

If your order is delivered within the European Union, you may have a legal right to cancel your online purchase within 14 days of receiving the goods, subject to applicable exceptions. Certain products, such as clearly personalized or made-to-order goods and some hygiene/perishable items, may be excluded.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us at dealnesthelp@gmail.com.

Need Help?

If you have any questions about returns or refunds, please contact us:

Email: dealnesthelp@gmail.com